FAQ's
Welcome to our FAQ! We are so happy to have you here and as a client.
Here you’ll find answers to the most common questions about our shipping, returns, warranty, and more. If you don’t find what you’re looking for, feel free to contact our support team.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you offer free shipping?
Yes! We offer free shipping on all orders within the EU. No minimum purchase is required.
How long does shipping take?
Orders are typically processed within 1-2 business days, and delivery times vary by location, Within the EU: 2-3 business days.
Can I track my order?
Yes!Once your order ships, you’ll receive a tracking number via email.
Do you ship internationally?
Currently, we only ship within the EU. We are working on expanding our shipping coverage soon.
What is your return policy?
Weoffer a hassle-free 14-day return policy. Items must be unused, in their original condition, and returned within 14 days of delivery. For more information, visit our refund policy.
How do I start a return or exchange?
Tostart a return, please contact us through our Contact Us page or by email with your order number and reason for return.
Do I have to pay for return shipping?
Return shipping costs are covered by the customer, unless the product is defective or incorrect.
Orders & Products
Below are some of are common questions about orders and products
What payment methods do you accept?
We accept Visa, Mastercard, Klarna, PayPal, Apple Pay, Google Pay, and other secure payment methods.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of placing them. Please contact us as soon as possible for any changes.
What should I do if I receive the wrong or a defective item?
If you receive a defective or incorrect item, contact us within 14 days, and we’ll rrange a replacement or refund.
Do you offer a warranty on your jewelry?
Yes! We provide a one-year warranty covering manufacturing defects. This does not include accidental damage, normal tear and tear, or exposure to harsh chemicals.
How do I find my size?
Check our size guide for help with ring, bracelet, and necklace sizing.
How should I take care of my jewelry?
To keep your jewelry looking great:
- Avoid contact with harsh chemicals, perfumes, and lotions.
- Store in a dry place when not in use.
- Clean with a soft cloth when needed.
Can I use multiple discount codes?
No, only one discount or promotion can be applied per order.
How does the "Buy 1, Get 50% Off on the Second" offer work?
Add two items to your cart, and the discount will be automatically applied at checkout.